FREE SHIPPING ON ALL US ORDERS

Shipping Information

SHIPPING INFORMATION

Shipping is only available to the United States, Canada and Mexico.


We offer Free shipping to the aforementioned countries



If you want to make a purchase for a different country please contact us to the e-mails exterior@stevensa.com and auxexterior@stevensa.com.


We undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form. We  will not be held liable for any errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality, or some data has been omitted.

If a Customer receives a package that has been damaged, has been opened, or has suffered any other problems relating to transport, the Customer must not accept the package from DHL but immediately communicate with US to initiate an investigation. It is very unlikely that a package will get lost. However, if this does happen, We will inform the Customer of the missing package and proceed to resolve the situation.


We uses DHL to transport the products. The order will be delivered within a maximum of 15 working days.


Each delivery is considered finalised from the moment at which the transport service delivers the product to the Customer. If DHL are going to deliver the order and the Customer is not there they will return and try to deliver up to 2 more times, generally on consecutive days. If DHL reports a change with the delivery, WE will contact the Customer. In cases where a Customer wishes to request a new shipment, they will have to cover the cost of it.

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